Privacy Policy

Your privacy is very important to us. Accordingly, we have developed this Policy in order for you to understand how we collect, use, communicate and disclose and make use of personal information. The following outlines our privacy policy.

  • Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.
  • We will collect and use of personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.
  • We will only retain personal information as long as necessary for the fulfillment of those purposes.
  • We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.
  • Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.
  • We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.
  • We will make readily available to customers information about our policies and practices relating to the management of personal information.

We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.

Adaptive Device Policy

As of 5/2/2011, Toggenburg has adopted a “no motorized” policy for the public. The use of any power driven devices or vehicles by the public, including devices used by individuals with mobility disabilities that were not primarily designed for use by individuals with disabilities, would pose safety hazards to individuals using the trails for hiking and mountain biking. This assessment is based on the size, weight, dimensions, and speed of these devices; the potential for collisions with other visitors; the high volume of traffic on the trails; and the substantial risk of serious impacts to natural resources caused by these vehicles.

The Resort allows individuals with mobility disabilities to use wheelchairs and manually-powered mobility aids, such as walkers, crutches, canes, braces, or other similar devices designed for use by individuals with mobility disabilities in areas open to pedestrian use.

The Ski Area allows the use of adaptive devices or other ”manually-powered mobility aids” designed for use on the slopes. Adaptive devices are any specialized equipment that has been designed and manufactured primarily for use by individuals who have disabilities, including without limitation mono skis, bi skis, outriggers and sit-skis. The Ski Area rental facility offers or will arrange for any adaptive equipment that meets this definition when requested for rental in advance by individuals wanting to enjoy winter sports at our resort.


Due to safety and privacy concerns, Toggenburg Mountain prohibits the operation or use on or above Resort property of unmanned aerial systems, or drones, by the general public—including model aircraft by recreational users and hobbyists. This prohibition includes drones used for filming or videotaping, as well as any drone use by media or journalists operating above or within the area boundaries. This prohibition extends to any devices launched or operated from Resort property, as well as any launched from private property outside of the Resort boundaries. Please contact a resort representative if you have any questions. Any authorized operation of drones on or above Resort property will be governed by Federal Aviation Administration (FAA) rules and regulations, local law enforcement, as well as those policies separately established by this Resort, which may include certification, training, insurance coverage, indemnification requirements, and waivers or releases of liability. Any violation of this policy may involve suspension of your access privileges to the Resort, or the revocation of your season pass, as well as confiscation of any prohibited equipment, and may subject violators to any liability for damages, including, but not limited to, damages for trespass, violations of privacy, and physical injuries to persons and/or property, as well as legal fees.

Media Visit Guidelines

If you are a working member of the press and plan to visit Toggenburg Mountain, please let us know in advance so that we can be of assistance to you. News Media members can ski or ride for free at any time during the season. In order to arrange for free tickets, lessons, and rentals, contact us in advance. You will need to bring your business card for verification.

Season Pass Policy

General Policy

  • Season passes are non-transferable. Any pass given to another skier is subject to revocation.
  • If you have forgotten or lost your season pass, go to the Season Pass Window located in the Katalima Building. You will be charged $25 for a replacement pass.
  • All tickets and Season Passes must be worn above the waist.
  • All tickets and Season Passes must be shown to the lift operator each time you go through the lift line.
  • To obtain rentals, the Season Pass holder must present his/her Ski Rental Season Pass and fill out a rental form. The seasonal rental equipment must remain at Toggenburg Mountain.
  • Maximum of 2 consecutive rollovers. Rollover criteria must be met each time a rollover is requested.

Refund Policy

Before the season begins, refunds can be requested. A bookkeeping fee of $20 will be deducted from the refund amount. Please allow 30 days for refund. An individual may request a refund for the following reasons:

  • You are moving out of the area. A letter indicating transfer from past or present employer is required for verification.
  • You are unable to ski due to medical reasons. A letter from the doctor is required for verification.

After the season starts (December 1st), an individual may only request a refund if unable to ski due to medical reasons. A letter from the doctor is required for verification. A bookkeeping fee of $20 per pass will be deducted from the refund amount. Please allow 30 days for refund.

The percentage of refund is as follows:

  • Up to 10 days of operation into the season – 70%
  • Up to 20 days of operation into the season – 40%
  • Up to 40 days of operation into the season – 20%
  • After 40 days of operation into the season – 0%

Rollover Policy: Rollovers to next season are possible for medical reasons only. No rollovers will be processed after 40 days of operation.

Please send all requests to:

Locker Refunds

Locker refunds will be honored but only before December 1st. A $20.00 bookkeeping charge will be deducted from your refund. Please allow 30 days for refund.

Theft Of Service

Falsification of fact in the use of a lift ticket, or Season Pass is punishable under New York State Law. Any skier or rider caught using a falsified Pass or lift ticket, or using another person’s Season Pass will be subject to arrest and prosecution for “Theft of Service.”

Reckless Skiing

Reckless skiing is in violation of Article 18 of the New York State General Obligations Law and will result in loss of lift privileges.

Drug and Alcohol Policy

The use of our facility will be denied to those under the influence of drugs and/or alcohol. Toggenburg will refuse service or evict from the premises, persons in violation of the above.


Management reserves the right to revoke any Season Pass for violation of any of the above policies, rules, or regulations. No refunds will be issued if your pass is revoked by management.

Our lifts require routine maintenance. We will not be responsible for grease damage to any outerwear due to grease dripping from lifts. This is an inherent risk of the sport.


Warning to Skiers

Downhill skiing, like many other sports, contains inherent risks including, but not limited to the risk of personal injury, including catastrophic injury, or death or property damage, which may be caused by variations in terrain or weather conditions; or surface or subsurface snow, ice, bare spots or areas of thin cover, moguls, ruts, bumps; or other persons using the facilities; or rocks, forest growth, debris, branches, trees, roots, stumps, or other natural or man made objects that are incidental to the provision or maintenance of the ski facility in New York State. New York law imposes a duty on you to become apprised of, and understand, the risks inherent in the sport of skiing, which are set forth above, so that you may make an informed decision of whether to participate in skiing notwithstanding the risks. New York law also imposes additional duties upon you, to which you must adhere, for the purpose of avoiding injury caused by any of the risks inherent in purpose of avoiding injury caused by any of the risks inherent in skiing. If you are not willing to assume all of these risks and abide by all of these duties, you must not participate in skiing at this ski area. Instruction is available at all times on the Alpha Slope (beginner slope – except first and last hours of operation) at the Time Warner Cable sign located at the bottom of Chair III. Instruction and education (Article 18) for skiers relative to the risks inherent in the sport, and the duties for skiers is available upon request at the ski resort at all times.


Freestyle Terrain

Freestyle Terrain may include half-pipes, as well as terrain parks and terrain features. They are provided for your enjoyment and offer adventure, challenge and fun. However, Freestyle Terrain use, like all skiing and riding exposes you to the risk of serious injury. Prior to using Freestyle Terrain, it is your responsibility to familiarize yourself with all instructions and warnings and to follow the “Your Responsibility Code.”

  • Freestyle Terrain contains man-made and natural terrain variations.
  • Freestyle Terrain changes constantly due to weather and use.
  • Inspect Freestyle Terrain before using and throughout the day.
  • In jumping and using this terrain, you assume the risk of serious injury.
  • Be courteous and respect others.
  • One use of a Terrain feature at a time.
  • Never jump blindly – use a spotter when necessary. Look Before You Leap!
  • It is your responsibility to control your body on the ground and in the air.
  • Always clear the landing area quickly.
  • Always ride or ski in control and within your ability.

If you are unwilling to accept the inherent risks in skiing as outlined in the “Skier Responsibilities and Duties” and “Warning to Skiers” do not purchase this Season Pass. By purchasing this Season Pass you hereby expressly acknowledge your understanding and acceptance of the foregoing.

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